1. Overview
This Refund Policy outlines the conditions under which refunds may be issued for purchases made through Figo Media Player, including software licenses, device activations, or related services. By completing a purchase, you agree to this policy.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The product was not delivered as described
- A verified technical defect exists that cannot be resolved through support
- A duplicate or accidental payment was processed
All refund requests must be submitted within a reasonable timeframe from the date of purchase.
3. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- Change of mind after purchase
- Improper use of the product
- Issues caused by user configuration or third-party software
- Features and services that are functioning as described
- Requests submitted after the eligible refund window
4. Digital Products & Software
For digital products, software licenses, or downloadable applications:
- Refunds may be limited once access has been granted or activation completed
- We encourage users to review product details and compatibility before purchase
5. Physical Devices
For hardware products, if applicable:
- Devices may be eligible for return or replacement if they arrive damaged or defective
- Returned devices must be in original condition
- Proof of purchase is required for all refund or replacement requests
6. Refund Process
To request a refund, please contact our support team with the following:
- Order details and transaction reference
- Proof of purchase
- Clear description of the issue
Our team will review your request and respond within a reasonable timeframe. Approved refunds will be processed to the original payment method where possible.
7. Processing Time
Refund processing times may vary depending on your payment provider or financial institution. In most cases, approved refunds are completed within 5–10 business days.
8. Chargebacks
We encourage users to contact us directly before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly through our support team.
9. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of any modifications.
10. Contact
For refund requests or related inquiries, please reach out through our official support channel.